COVID-19 FAQS

How are you looking after your workers?

Our office staff are now working from home and we have closed our shops. In line with the US government and World Health Organisation guidelines, our warehouse teams in Leicester and Pennsylvania are now working under careful new protocols. We have introduced extra, thorough cleaning between shifts with a longer changeover gap between them. We have also changed shift patterns, so only a third of the team is on-site at any time to ensure there is plenty of space for social distancing. Everyone coming in has volunteered to do so and is receiving normal pay. For those not currently working, we have continued to support them through the government schemes available.

How can I get in touch?

You can still contact our friendly Customer Service team the usual way. Email service@soinyou.com.

How are you making deliveries safe?

The current advice is that it is safe to receive parcels, although we do recommend washing your hands after handling one.

Are you still delivering?

We are still sending out spotty parcels of joy, however these are taking longer than usual to reach you – usually 7-9 days. Getting items in stock is proving tricky in these times, so please bear with us while we work closely with our suppliers to get your orders to you as quickly as possible.

Are all your products still available?

Things are very unpredictable at the moment and we’re working hard with our suppliers to help them keep safety their top priority. While we know stock is coming, we don’t always know exactly when, which is why you’ll find some of our styles on pre-order. Rest assured, we’ll get them to you as soon as they’re available.